Terms and conditions of use

Please review the following terms of use (the "user terms") that govern your use of the Comfort Rwanda Online Store ("the website"). By using the website you agree to follow and be bound by the user terms. The user terms are intended to constitute the whole agreement. No information or advice given by any other means, such as on the website, by email or telephone call, will be binding.

Data and Privacy

We keep your given personal information secured on our databases and accessible only by the authorised personel. Your contact details will only be used to contact you in connection with your own instructions with Comfort Rwanda. Data collected from you at time of order (on you or those you send gifts to) will be stored in database and is used only to action your payment and order as directed. Data collected at time of registration or later modified during your login session will only be used with your permission. If you agree to recieve information regarding Comfort Rwanda, you will be sent relevent information via email. There are no circumstances under which this information might be passed to a third party. This is done in accordance with the Data Protection Act 1998 (DPA). If you have any concerns over the data we have stored on you, please contact us.


All sales are final. If items are damaged in transit, please contact us by email or phone as well as taking the matter up with the carrier.

A binding contract is formed once your order has been accepted. You may cancel your order within 2 days of your ordering, providing the item(s) ordered have not been dispatched from our warehouse, but a small charge may be incurred due to payment service transaction fees where a pro-forma invoice has been issued.

In the event of incorrect supply of item(s) by us to your order, please contact us by phone or email to arrange for the return and refund of the mis-supplied item(s). Such item(s) should be returned to us in their original condition.

If item(s) are returned without being adequately packaged or in any way as to make them liable to being damaged in transit, AND Comfort Rwanda deems that such damage has occurred, such item(s) will be deemed to have not been returned in their original condition and Comfort Rwanda can refuse any refund.

Whether items(s) are returned in "original condition" is to be decided solely by Comfort Rwanda but we adopt an ethical and pragmatic approach to this decision.

Receipt of the item(s) is deemed to be the date on which the carrier used says or shows that they delivered the item.


In the unlikely event that you should wish to complain about the goods or service we provide you can do so in writing to the following address: Unit 4, Greenlaw Ind. Est., Wallneuk Road, Paisley, PA3 4BT However, please do call us in the first instance and we will endeavour to resolve any problem you may have. The telephone number is 0141 887 1881.


 Prices and availability of items are subject to change without prior notice.

 Contract Formation

 A contract will be formed between you and Comfort Rwanda for the sale of any items when goods are dispatched to your order. Title to the goods supplied to you will not pass to you until payment is complete. Payment will be deemed complete at such time as Comfort Rwanda indicates via email that your payment has been cleared by Comfort Rwada's bank. Any email confirmation as detailed in this section will be deemed complete and to have been effectively communicated to you at the time the confirmation email is sent, regardless of whether or not the email is received.

Any contract can be cancelled by Comfort Rwanda at any time at their sole discretion and all monies paid in respect thereof will be refunded.


Delivery is available to mainland UK through use of the online store and checkout system. In the event of an overseas sale and delivery being arranged, all duties, taxes and any other payments whatsoever incurred in relation to the importation of goods from Comfort Rwanda to another country will be payable by the purchaser of such goods.


The use of this website is at your own risk. Comfort Rwanda is not liable for any damage or loss whatsoever caused by use of the Internet or our website or any related information technology. Comfort Rwanda does not warrant that the website will be uninterrupted or free from computer viruses or other malicious programs or any other technical difficulties which may cause direct, indirect, consequential, incidental or any other damage to you or any other party.

Comfort Rwanda shall not be liable to you or any other party for any loss or damage suffered whatsoever, including direct or indirect loss of profit.

Nothing on this website is warranted, either expressly or impliedly, and nothing therein shall constitute advice and should not be relied upon in any decision-making. This website may include technical, typographical or other errors or omissions and Comfort Rwanda will incur no liability arising from these. Comfort Rwanda does not warrant the accuracy or reliability of any content, information, product or service provided by this website. Your statutory rights in relation to goods or service purchased through this website are not affected.


No liability whatsoever will be incurred by us in respect of any links contained in this website. We do not monitor or endorse any material accessed by means of links from our website and take no responsibility for the websites or material accessible via such links.


These Terms & Conditions may be changed by Comfort Rwanda at any time at its sole discretion. Such changes will be intimated by the changes being posted on the website and you will therefore have been notified. The revised Terms & Conditions will take effect after a period of one week commencing from the time from which they are posted. By using the website thereafter, you will have accepted the varied terms and will be bound by them.


In the event that any term of these Terms & Conditions is judicially held to be invalid or unenforceable, all of the remaining terms shall remain valid and enforceable.

Intellectual Property Rights

Comfort Rwanda owns all copyright and related intellectual property rights in and relating to the website unless otherwise agreed or specified. An individual page may be downloaded for private, non-commercial and personal use for the purpose of placing an order with Comfort Rwanda or using this website as a shopping resource. With this exception, no contents of this website (including text, video, audio, audio-visual material, graphics) may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent unless such permission is clearly indicated by the wording of the website. Otherwise, such permission can be requested by contacting us.

All weights and measures are approximate. Images may be enhanced, enlarged or otherwise modified. Descriptions are compiled by reference to information available to us at the time of listing. Comfort Rwanda shall incur no liability for inaccuracies in this respect but shall endeavour to refund or replace any item to be incorrectly described to a significant extent. Comfort Rwanda shall be the sole judge of "significant" in this respect.

Governing Law

The use of this website and its Terms & Conditions and all contracts will be interpreted, construed and enforced in all respects in accordance with the laws of Scotland, and all parties irrevocably agree to the jurisdiction of the Scottish Courts.