Categories

Newsletter

Delivery Methods

We use various options for shipping, and so when at the checkout, all options available to you will be displayed for you to choose from.

A note on Dispatch

Packages are generally dispatched within 2 days after receipt of payment. If you have specific requirements regarding arrival of your order (e.g. for birthday gifts or certain events) and are unsure if it will arrive in time, please contact us and we will advise on the shipping method and dispatch in accordance with your requirements.

Royal Mail

For customers in the United Kingdom (excluding Channel Islands), we provide the option of using the Royal Mail to deliver the package. This will use either Second Class Packet for packages under 1 kilo or Standard Parcels for packages under 20 kilo. Standard Parcels requires that the maximum size of a package be 20 kilo, however, the price at packages larger than this would be greater than using the Courier option.

Royal Mail aims to deliver standard parcels within 3 to five days after posting.

Courier

For UK addresses, we provide the option of shipping with a Courier (UPS) with tracking, and signature required at drop-off. If you prefer delivery by UPS Extra without a required signature, please comment in the comment box while making your order. Packages may arrive during the day, and so a business address may be preferred for prompt delivery and a lower carbon footprint.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order where possible.

International Shipping

International orders can be shipped either via Royal Mail Airmail (if under 2kg) or via Parcel Force Global Value. The appropriate options and costings will show up at checkout.

Royal Mail Airmail has a delivery aim to Europe of three to five working days and a delivery aim to the rest of the world of five to seven working days.

Parcel Force Global Value has a 30kg order weight limit, with packages shipped as single consignments. Delivery is from 4 working days (from dispatch) worldwide, however, this can be estimated at 2 weeks or possibly more for far away or hard to reach locations. Please contact us if you would like an estimate of the delivery time. As packages are shipped as single consignments, orders larger than 30kg may be split into separate consignments which may arrive on different days.

International deliveries may be subject to customs delays and buyer import duties - This is out with our control; please be aware of these when importing goods.

Collect from Warehouse

For customers in mainland UK, we provide the option of collecting from our distribution warehouse in Paisley; selecting this option will remove all shipping costs from the order - If you select this option then please contact the distribution warehouse on the following contact details in order to arrange a suitable collection time;

Contact number: 0141 887 1881
Contact email address: info@rainbowturtle.org.uk
Contact address:
Unit 4 Greenlaw Industrial Estate
Wallneuk Road
Paisley
PA3 4BT